Linux Support Lead @ Framework
$ whoami
matt hartley
Leading Linux support initiatives at Framework Computer Inc. 20+ years of expertise, architecting solutions that bridge the gap between modern computer hardware and open-source software.
20+ Years Linux
20+ Linux Tools Built
50+ Guides Written
Working terminal, bottom-right — type help. Or play a game: war (WarGames, 1983) · gunstar (The Last Starfighter, 1984).
matt.jpegjpg
$ whoami
Matt Hartley
Linux Support Lead @ Framework Computer
20+ years Linux expertise
Opinions here are my own.
Linux Support Lead @ Framework Computer
20+ years Linux expertise
Opinions here are my own.
$ cat current_role.txt
Leading Linux support initiatives
Building comprehensive documentation
Ensuring hardware compatibility
Managing community engagement
Building comprehensive documentation
Ensuring hardware compatibility
Managing community engagement
$ cat quick_stats.txt
- Expert in 5+ Linux distributions (Fedora Workstation/Atomic/Bluefin/Bazzite, Ubuntu LTS & interim, Arch, NixOS); deep systemd/Btrfs/GRUB knowledge, kernel & driver tuning (AMDGPU/NVIDIA, Intel, MediaTek), Secure Boot & firmware flows.
- 90%+ first-contact resolution by fast log triage (journalctl/dmesg), reproducible test cases, and targeted fixes; low reopen rate, minimal escalations, strong SLA discipline.
- Countless support tickets addressed ranging from Wi-Fi (nmcli/iw/reg domains), GPU offload & hybrid graphics (switcheroo-control/NVIDIA), suspend-then-hibernate & power, firmware updates (fwupdmgr), audio (PipeWire), Flatpak perms/sandboxes, and boot issues.
- 50+ documentation guides: distro install/tuning playbooks, Wi-Fi & GPU troubleshooting, kernel/BIOS compatibility matrices, packaging notes (RPM/DEB), and step-by-step user docs with screenshots & copy-paste code blocks.